FAQ

Have other questions about diaper cakes or my shop?

Contact Me

Call or Text: 202-922-6746

Email: dharris@nepherynparty.com

  • What is a diaper cake?

A diaper cake is a non-edible cake-like structure made from usable baby diapers. Diaper cakes can also be in the shape of other things like vehicles, cribs, and diaper babies.It can be used as guest table centerpieces, entry table decor, and even candy buffet centerpiece. Diaper cakes with baby accessories are also great gifts for parents to be because baby can use everything in the diaper cake. The ribbon can even be reused to decorated something for baby!

  • What do I do with a diaper cake?

Diaper cakes can be used as guest table centerpieces at the baby shower, entry table decor, or even on the candy buffet centerpiece. Diaper cakes can also be given as a gift for the parents to be at the shower or even the hospital.

  • How are diaper cakes made?

There are 2 ways (that I am aware of) to build a diaper cake. The wrapped cascading version and the individually rolled diaper. Most of my cakes are made by cascading. In my opinion, individually rolling the diapers is time consuming. The parents would also have to take the rubber band off each diaper before using. However, I am able to do an individually rolled diaper cake but there would be a surcharge of $10-25 depending on the size of the diaper cake.

  • Do you use any used items in your shop?

No. All of my items are new and have not been used.

  • What kind of diapers do you use?

If you have a preference of disposable diapers, let me know and I will use that for you. I try to use white diapers or diapers with not much color so they don't clash with the decor. A couple brands that I use are Pampers Swaddlers and Up and Up.

  • Can I customize my order?

Yes. I understand that many parties and events are unique from one another.  Almost all of my items can be customized and personalized, with no extra cost. If you want additional items, thee may be a small charge depending on what it is.

  • How do I get my digital product?

If it is an instant download, once you complete your purchase, your download link will be available. Because it is a zip file, you must download on your computer and unzip the file. Custom digital products will be sent to your email so please make sure your email is correct.

  • What do I do if my download isn't working?

Most of the digital downloads are in a zip folder. You will need to download and extract the folder on your computer by right-clicking the folder and clicking extract/unzip/unpack. If you are still having issues or the files are not correct, please contact me at dharris@nepherynparty.com or text to 2029226746

  • How long does it take to create a product?

Most of my products can be completed within a few hours to a few days but it depends on the number of orders in queue, how detailed and or custom it is and how many is needed. It may take up to 2 weeks to get to your order. Please view the turnaround time banner at the top of each listing.

  • When will you ship my order?

It depends on how many orders I have in queue. Digital items can take from an hour to about 5 days to complete (depending on the extent of the customization). Physical items can take 3 days to 3 weeks to complete. I make all decorations myself so please contact me if you need your order within 2 weeks. In the note section during checkout, please also leave the date you need everything in hand. You can also use the calendar at the bottom. This lets me now if I can get your items to you on time.

  • Why is shipping so much?

The shipping cost is what the carrier charges to get packages from me to you. All shipping charges go to the carrier. I may offer discounts or waived shipping but that means I will help out with or cover the cost of shipping myself.
My site uses a shipping calculator that estimates shipping cost by the weight and size of the item and where it is going. Sometimes the shipping cost can be more if multiple items are being purchased from a location much further than me (Capitol Heights, MD). If you are ordering multiple items, you may contact me with your zip code and I can give you a more accurate quote. I can also make you a custom listing with the accurate shipping cost. Alternatively, if when I purchase the label and it is less than what you paid, you will receive a refund for the difference back to your card.

  • Do you refund shipping overages?

Yes. All shipping charges are used to purchase the shipping label and go to the shipping carrier. If at the time I am purchasing the label and I can purchase it for less than what you paid, you will receive a refund of the overage.The money will go back to the account you paid with.

  • What shipping carrier and service do you use?

I currently use USPS Priority Mail, 1st Class, FedEx, and UPS.

  • Where are you located?

I am currently located in Capitol Heights, Maryland.

  • Do you have a local shop?

I do not have a local shop. I currently only sell online.

  • Can I pick my order up from you?

We can meet at a central location within 10 miles of zip code 20743. I also offer free local delivery within 15 miles of zip code 20743. Contact me to schedule a pick up or delivery.

  • Why are some of your items so expensive?

I personally design and create most of my items (I design the shirts but I source out the printing of the shirts). I am not a factory so more work and time goes into creating and getting you exactly what you ask for (sometimes even more). Product cost is a combination of cost of business, materials and supplies, advertising, and salary.